Customer experience counts: how data is transforming the customers’ property journey

4th August 2020

Flexibility in communication channels is common place in many sectors but is not yet the norm for the property sector. Jess Parmar, Chief Operations Officer and IRPM Board Director, discusses in this whitepaper with other industry experts, the ways in which we can use technology to support the transition from a primarily technical operation into a more customer facing business. One that puts customer service at its centre, empowering residents and promoting wellbeing.

Please click on the image below to read and download IRPM’s White Paper.