Customer experience counts: how data is transforming the customers’ property journey
Flexibility in communication channels is common place in many sectors but is not yet the norm for the property sector. Jess Parmar, Chief Operations Officer and IRPM Board Director, discusses in this whitepaper with other industry experts, the ways in which we can use technology to support the transition from a primarily technical operation into a more customer facing business. One that puts customer service at its centre, empowering residents and promoting wellbeing.
PBM’s Jess Parmar talks to IRPM about the lessons learned in lockdown
Coronavirus and the lockdown have changed how we work, perhaps forever. Our Chief Operating Officer, Jess Parmar, joins other industry experts to discuss how Covid19 has impacted on the property management sector and what PBM has been doing in this unprecedented times.
PBM’s Gary Cane talks to BDC magazine about what drives the business
PBM prides itself on being different. We recruit and engage a best in class team that are aligned with our purpose of delivering cared for spaces, happy homes and better value for our customers.
PBM’s Gary Cane talks to BDC magazine about right to manage
Premier Block Management provides the complete package of services one might expect from an agent, including: site inspections, fund management and budgeting, service charge management, residential facility maintenance, compliance, and also major works.
Buy to let investors told: buy properties with high service charges
A property management company is taking the unusual approach of suggesting to buy to let investors that they purchase properties with huge service charges - and then change the status.
New research shows that Landlords can reduce service charges by setting up a Right to Manage company
Research undertaken by property management company PBM has revealed that 63% of under 35s are put off purchasing a new build home