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how we work

we are an entrepreneurial and high-performing team

Together, we have a shared ambition to provide a new kind of property management service, where things are hassle-free and clearly explained. Where we take care of the pennies and use our experience (plus some whizzy bits of technology) to work smartly.

It’s our job to protect the long-term value of your building and create happy homes for the people who live there. And we take great pride in doing it right.

Find out more about our people and take a peek behind the scenes at pbm here.

smart communications

keeping on top with tech

Good communication keeps the wheels turning. So, we use clever technology to track the work we do. We think you’ll find the results pleasantly reassuring.

Stats from first 6 months of 2017, collected using Outlook Tracker.

emails responded
within 24 hours
emails responded
within 2 hours

what it’s all about

cared for spaces

We take care of your shared spaces as if they were our own, keeping them ship shape and fit for the future. We plan for the short term, the long term and the unexpected.

happy homes

We help to establish your development as a desirable place to live, by solving property problems, building relationships and enabling residents to enjoy their home environment.

better value

Property is an incredibly expensive asset. By planning ahead, tendering contracts and negotiating prices for all of the services we provide, we make every pound of your spend go that bit further.

we plan

We create bespoke plans for every development, looking after each customers’ specific needs for the short term, the long term and the unexpected.

  • planning maintenance activities
  • looking ahead to future capital expenditure needs
  • finding the right service suppliers at the right price
  • staying focused on the experience of residents and listening to what is important

we guide

We use our experience to simplify the complex world of property management for residents and owners.

  • explaining things clearly and sharing our knowledge 

  • helping residents understand who is responsible for what 

  • supporting flat owners who wish to obtain the Right to Manage

we de-risk

We have robust processes for identifying safety issues and handling money matters, to ensure peace of mind for our customers.

  • mitigating against any safety risk on the grounds of a development
  • managing financial risk, handling debtors and keeping on top of cash flow
  • collecting service charges regularly
  • efficiently chasing late payments or failures to pay

we do

We offer practical support to make things happen and we resolve problems quickly to ensure the smooth running of shared spaces and facilities.

  • creating spaces that are clean, secure and well-maintained 

  • delivering long-term solutions not quick fixes 

  • taking hassle away from residents so they can enjoy the space 

  • monitoring service delivery to ensure suppliers deliver on-time and to the right standard
  • jumping into action in the event of emergency

we connect

We keep an ongoing, open dialogue with all residents to understand their needs and explain what we’re doing on their behalf, when and why.

  • ensuring a quick and easy flow of information
  • getting to the heart of a development so we can understand specific needs
  • keeping residents up to speed on planned works and providing service timetables
  • providing transparent reporting and explaining how funds are being used
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PBM 2019 | T: 020 8236 1270