We are delighted to welcome Lion Wharf to our PBM big family.

8th November 2021

PBM Property Management has been selected to take over the management of Lion Wharf, a collection of 123 residential apartments 9 duplex apartments and 10 townhouses developed by Bellway

PBM Property Management has been selected to take over the management of Lion Wharf, a collection of 132 high specification apartments and 10 townhouses developed by Bellway, set beside the River Thames in the heart of Old Isleworth.

Lion Wharf offers the very best in waterside living, with many apartments enjoying views across the Thames. Most of these homes have outside space and are styled to fit perfectly with modern city lifestyles.

These enviably located apartments and townhouses gather around a courtyard area, echoing the characterful surroundings and listed buildings nearby. Lion Wharf is an atmospheric development, yet every home has a thoroughly modern interior and high-quality finishes, balconies or terraces, and parking is available to purchase.

What kind of property management company was Bellway looking for?

Bellway Homes were looking to review their preferred supplier list and a managing agent with a proven track record in customer service and communication.

How was the tender process?

Following initial teams meetings with Bellway Homes, we provided a detailed presentation outlining our services, our values, as well as our ability to manage for Bellway Homes, including in the fields of customer service and communications. This included reference to our testimonials on Feefo and Google Review.

pbm provided a number of site inspection reports highlighting areas they can improve upon and a breakdown of the priorities from these inspections and reports.

What were the main priorities when pbm started to manage this building?

We were appointed at the end of July 2021. Some priorities included:

  • a welcome letter was sent to all leaseholders, residents, and commercial units, giving them direct contact details
  • returning the car park shutter and a pedestrian gate of Swan Street to working order
  • attending to the alarms on the car park extraction units
  • communications with the Leaseholder Group at Lion Wharf
  • glazing and window cleaning
  • lighting timing change
  • bulky waste clearance of bin storerooms
  • leak investigation to underground car park pipes
  • holding meetings with leaseholders, like an open forum for residents
  • investigate HIU and current costs from in-site
  • work through outstanding issues from the previous agent
  • retendering contracts for window cleaning, cleaning and gardening


For PBM, we feel great pride in having been chosen by such a reputable company as Bellway to manage an outstanding development such as Lion Wharf. Our values align, and we are working on delivering our exceptional service that PBM is used to providing and creating happy homes.

About Bellway

Bellway has been building exceptional quality new homes throughout the UK for over 70 years, creating outstanding properties in desirable locations. During this time, Bellway has earned a strong reputation for high design standards, build quality and customer service. From the location of the site to the design of the home to the materials selected, they ensure that their impeccable attention to detail is at the forefront of their build process. They create developments that foster strong communities and integrate seamlessly with the local area. Each year, Bellway commits to supporting education initiatives, providing transport and highways improvements, healthcare facilities and preserving – as well as creating – open spaces for everyone to enjoy. Their high standards are reflected in their dedication to customer service, and we believe that the process of buying and owning a Bellway home is a pleasurable and straightforward one. Having the knowledge, support and advice from a committed Bellway team member will ensure the home-buying experience is seamless and rewarding at every step of the way